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| "your property is our property, pride and passion in all we do"
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Problems can occur at any time, anywhere; and they invariably do. Gordon & Co have a network of qualified experienced tradesman to call upon at short notice to get to any emergency that may occur in the common areas of any block. These reactive problems are occurances like water leaks, blocked drains and hoppers, broken locks, faulty lighting, intercom failure and broken lifts.
Gordon & Co will get to these problems as quickly as possible, prioritising the emergencies, and then look to instigate any remedial works necessary as a result. This will be done in consultation with the freeholder or company directors if need be, where the cost of the works are likely to be above the agreed expenditure limit in place for that block.
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Planned cyclical works are a good idea to help minimise the possible reactive maintenance on certain parts of the building such as roofs, drains, pipes and gardens. Gordon & Co will liaise with you to plan a programme of works needed to ensure your building and all common areas are always in good condition keeping resale values as high as
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Most blocks will have a rolling maintenance plan to ensure that the building is always kept to a high standard making your investment desirable and fully valued at all times. Such works can be high in cost and some examples would be;
Following consultation with the client where it is decided to undertake any major works, a Section 20 procedure will be undertaken by Gordon and Company to inform all lessees , raise the money and supervise the works. For more in depth detail of the section 20 process please see the LEASE website |
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Gordon & Co will appoint and work in conjunction with an approved surveyor who will draw up a specification of works, then put this out to tender to a selection of appropriate contractors, and then ultimately manage the on site completion of the works to ours and the clients satisfaction. Gordon & Co, as managing agents, will overlap in part with that of the surveyors, however we will also ensure that all the necessary legislation has been complied with, and that the relevant consultations have taken place.
To undertake this process there would be a % fee charged by the surveyor and Gordon & Co based on the contract sum, or an agreed up front fixed fee.
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In conjunction with the cyclical works Gordon & Co will arrange and supervise the undertaking of regular tasks such as cleaning, gardening and window cleaning, as well as other more specialised tasks such as maintenance contracts for lifts and communal boilers. Each property manager is free to chose who they wish to use for the contracts, but all contractors are under constant review to keep the standard and service level as high as possible while at the same time reflecting value for money for the client. The clients are also free to reccommend contractors of course, but they will have to be in possession satisfactory method statements and risk assessments , as well as being fully insured. | |
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| Gordon & Co take a proactive interest in the sites we manage. Regular site visits are carried out to ensure premises are maintained to a high standard and day to day running is trouble free. Furthermore, it enables us to get to know and understand the finer details and working practices of each and every block we manage. A specific number of visits can be written into the management agreement but the norm would be two to four per anum. |
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 | Health and Safety issues are critical factors for freeholders and property owners to consider, especially given current legislation and the ever increasing demands and responsibility that is put upon us. Gordon and Co ensure that the necessary health and safety surveys and risk assessments are undertaken, and if any defects are noted that these matters are rectified within the recommended timescales. We also implement ongoing monitoring and control issues so that risks can be managed. This extends to include such items as fire alarm and emergency light testing and water hygiene analysis, if appropriate. The demands are increasing each year and it should not be taken lightly by any freeholder , management company or individual and we would advise the necessary Directors and Officers insurance being taken out accordingly. | |
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| Gordon and Co are fully aware of the difficulties that can arise with illegally parked vehicles, or the need to control parking facilities. We try to tailor the services required to meet the individual requirements of your block. This can be done by instigating regular patrols by on, or off site staff, or using wheel clamping as a deterrent so that there is an effective solution to all predicaments. All contractors which we use are licensed. Full consultation is had between Gordon and Co and the client to get the most practical solution. |
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On site staff are a very significant part of the functionality and amenity package of a building, assisting not only with maintaining the prestige of a block of flats, but also to protect and enhance its value.
Their knowledge and role within a block is essential and it is critical that porters are nurtured, trained, motivated and paid accordingly to encourage the delivery of a high level of service as they are frequently the first impression of a block of flats.
Although the employer is the owner of the property, Gordon and Co can take away the burden of having to deal with staffing matters and this can be encompassed within our designated duties. | |
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