Festive opening hours and emergency contacts

Christmas home

Christmas and New Year 2020-21

Over the festive period, we hope you'll be able to relax and recuperate in your homes after a strange and difficult year. But if you have any urgent maintainence issues, here's what to do:

1. Opening hours - check if we're open and call us if we are

2. Troubleshooting - see if you can fix it yourself

3. Emergency cover - who to contact if you're not able to fix it or wait.


Property Management opening hours

  • Thursday 24th December: 9am – 1pm
  • Christmas Day: Closed
  • Boxing Day: Closed
  • Monday 28th December: Bank holiday – Closed
  • Tuesday 29th December: Closed
  • Wednesday 30th December: Closed
  • Thursday 31st December: Closed 
  • Friday 1st January 2021: Bank holiday – Closed
  • Monday 4th January: 9am – 5.30pm


Branch opening hours

  • Thursday 24th December: 9am – 1pm
  • Christmas Day: Closed
  • Boxing Day: Closed
  • Monday 28th December: Bank holiday – closed
  • Tuesday 29th December: 10am – 4pm
  • Wednesday 30th December: 10am – 4pm
  • Thursday 31st December: Closed 
  • Friday 1st January 2021: Bank holiday – closed


Emergency cover

Our out-of-hours maintenance team will be able to offer emergency-only cover over the festive period with the exception of Christmas Day and New Year's Day. Should the need arise to contact them, please state your property address, that you are a tenant of Gordon & Co and provide them with as much information as possible. Please also email your property manager to advise them that there was an issue so that this can be followed up when the office re-opens. (Please note that any non-emergency call outs will result in the call out cost and any other charges being forwarded to you for payment.)

Maintenance emergencies constitute the following:

  • no heating or hot water
  • no electricity
  • water leak which is causing damage to the property.

See below for basic checks that may assist you with any maintenance issues you may be experiencing.

In the case of any major emergencies, please call 999 for the Emergency Services.


Elephant and Castle office 

RedRing Property Services - 0207 735 4889 

West Grove, London SE17, Lend Lease out-of-hours contract team Nationwide Property Assistance: 0345 155 2352

Conquest Tower (Blackfriars Circus), London SE1, Barratt Emergency Helpline: 0345 601 6084

Arments Court, London SE5, L&Q: 0300 456 9996 / K&T Heating: 0208 269 5986 / 0208 269 5982

Tower Bridge and Battersea offices

RedRing Property Services - 0207 735 4889

Norbury office

All Hours Plumbers & Property Services - Gareth - 07825 205 951 - enquiries@allhoursplumbers.co.uk 



Please also consider the following points before contacting the out of hours emergency service.

No heating or hot water:

  • Does the boiler have power? If not, try re-setting the boiler by switching it off then back on and re-lighting the pilot light as per the manufacturer’s instructions.
  • Make a note of any error codes showing and ensure that you know the make and model of the boiler to pass over the information to the emergency team.
  • Is there sufficient pressure? If not, top it up by slowly opening the feed valve which is normally under the boiler, for which you should hear a small whooshing sound as water runs in. Allow this to continue until it reaches the level of the red needle on the pressure dial and then turn the valve back to the closed position. (If the pressure drops again, this indicates a system leak)
  • Are the radiators emitting heat? If not, try bleeding them slowly from the valve at the top of the radiator with a suitable key and check the valve setting. This should be done very slowly until you either hear that it is has filled with water or it starts dribbling out. Please have a towel to hand to catch any runoff.
  • If you have a gas meter, please check that there is sufficient funds available on the meter. If not, top-up accordingly.
  • If you have ECO7 or electric heating, please check that the system is on. Remember ECO7 only heats/charges up during off-peak hours.
  • Are the radiators set on a timer? Adjust according to your needs.
  • If you have a hot water cylinder or immersion tank then this will provide hot water even if your boiler is out of action, but you may need to switch this on.
  • Is the room thermostat working? Please try changing the batteries.

No electricity:

  • Check the fuse board to see if any of the switches have tripped to the 'off ’ position. Try flicking the offending switch back to the ‘on’ position. If there is no resistance when trying to switch it on then it should not be a problem but do not use that part of the circuit if there is resistance. This indicates that there is a larger problem that should be attended to by a suitably qualified electrician.
  • Smaller electrical items can fuse the system, so make a note of what items were being used at the time. It could be something as small as the kettle or as large as a dishwasher. If you locate the appliance that is tripping the electrics, switch it off and refrain from using it.
  • Check with any neighbouring properties to see if the whole building is affected.
  • Check that there is no issue with your electricity provider.
  • If you have a key meter, check that there are sufficient funds available and top up if not.


  • If there is a leak which can be sufficiently handled until the office reopens please take this approach and report to it the Property Management Team on the next working day the office is open. Also, familiarise yourself with the block agent as they will be able to deal with any communal leaks or leaks from other surrounding properties.
  • If the leak is causing large damage then please find your stop cock valve and switch off the water (if the leak is coming from your property).
  • If the leak is coming from the property above then please contact the property above, report it to the managing agents of the block (look for signage around the communal areas or call Gordon & Co to ascertain who the building managers are) and make contact with Gordon & Co as soon as the office opens the following day.


Avoid burst pipes throughout any cold snaps by completing the following basic steps:

  • Leave the heating on low when you are away and get a friend or neighbor to check the property regularly.
  • Keep a separate supply of drinking water for emergencies.
  • If a property is going to be unoccupied for long periods, turn off the water at the stopcock and consider draining down the system so there is no water left in the pipes.

If a pipe freezes...

  • Turn off the water supply at the stopcock.
  • Check to see if the pipe has burst.
  • Slowly thaw the pipe with hot water bottles or a towel soaked in hot water, starting at the end nearest the tap.
  • You can also use a hair-dryer (lowest setting) but NOT a naked flame or blowlamp.

    Remember: don’t leave taps dripping or running as the water may not drain down the plughole if the pipe below is frozen.

If a pipe bursts...

  • Turn off the water supply at the stopcock.
  • Open all taps to reduce flooding.
  • Soak up/block off escaping water with thick towels.
  • Call Gordon & Co.

Please also utilise any 24hr concierge/porters that may be available. Remember that general maintenance, issues with appliances, furniture or other issues such as lost keys that do not constitute an emergency.

Smell gas? Ring National Grid (previously Transco) 0800 111 999

If you are unsure of any of the above information, please contact the team on 020 7701 3308 before we close on Thursday 24th December.