Confidence in landlords is high across UK buy-to-let

Confidence in landlords is high across UK buy-to-let

Anecdotal evidence would tell you that landlords, from time to time, get a bit of bad press, with stories about lacklustre service reasonably common. However, in reality the vast majority of landlords are doing a very good job, and most tenants are appreciative of this, a new report has shown.

The study from Saga Home Insurance has shown that as many as 77 per cent of tenants are now happy with what their landlord is doing for them, rating them as good or excellent, with only eight per cent of those living in rented conditions giving a poor rating. 

Sue Green, head of home insurance at Saga, said: "In the age of housing shortages and escalating rents, landlords have been getting some bad headlines, but the research shows the extent to which this portrayal is unfair.

"The vast majority of landlords are conscientious and ethical, although tenants do believe more can be done which is why we have released our guide with practical tips to help them improve their ethical credentials."

While the vast majority rate their landlord as either good or excellent, however, there are still minor things that landlords can improve on, with 56 per cent believing that their landlord could do more for them. 

So what are the main areas that landlords could be focussing on in order to keep tenants happy? 

According to Saga, the main concern for tenants is when landlords are hard to get in touch with - although even then it was still a very low 23 per cent. Anyone who owns a buy-to-let property should always be making sure that they are contactable at any time and that they reply in a timely manner. 

The other main issue that tenants have comes with regards to repairs being made, with 21 per cent believing that the quality of tradesmen being used is not high enough. 

Landlords themselves also have concerns when it comes to tenants, though. According to the study, 37 per cent of owners complain about late rental payments, while 32 per cent cite damage to property as a problem.